What's your refund policy?

Q: What's your refund policy?

You're not charged unless the domain is delivered. Once a listing is revealed to you post-purchase, the sale is final.

Before delivery

If we're unable to deliver the domain you purchased for any reason, you don't pay for it. In most cases there's nothing to refund at all: your card is authorized at checkout and only charged when your domain is delivered, so an order that can't be completed simply has its hold released in full. Where a charge has already been taken, it's refunded in full.

After delivery

Once a domain is delivered and revealed to your account, the sale is final. Every listing shows its verified metrics (referring domains, age, clean-history status) before you buy, so you're making an informed purchase rather than a blind one. We don't offer refunds for a change of mind after delivery.

Questions before you buy

If you're unsure whether a listing is right for you, reach out before purchasing. We'd rather answer a question upfront than process a dispute afterward.